In order for our users to feel at home and so that the accommodation in the Association contributes to the well-being of the users as much as possible, they are visited daily by a social worker. He is involved, by telephone or online, in communication with potentially interested users, receives new users and introduces them to the rules of the house order and encourages them to share personal testimonies about their stay in the Association so that the public can become familiar with the needs of seriously ill patients and their family members.
Special care within the framework of social support is given at the very beginning - then the social worker introduces the beneficiaries to the new environment and helps them to find their way in it. Through constant monitoring and conversation, it learns the needs of users - from social, health, cultural, recreational - and makes it easier for them to realize them. It informs and motivates users to use interesting different psychosocial programs of the Association, which the Association offers to all users. Furthermore, it provides information to beneficiaries about their rights from the social welfare system. In addition to the fact that the occurrence of the disease in the family is a psychological stress, it is also a significant financial burden. Through counselling, the social worker instructs them how they can bridge the period when the maximum economic opportunity is focused on medicines, treatment and travel, and when family members caring for the sick are overwhelmed by worries, more often on sick leave or even leave work to devote themselves to care.